Video clip from a customer interview shared as a secure webpage with Aha! Discovery.
Use Aha! Discovery to share video clips from customer interviews
You can capture transcripts and full recordings from customer interviews with Aha! Discovery. Those conversations lead to great product insights. The question is how to help your colleagues gain the same learnings. How can you help them come to the same conclusions you did? One approach is to send them a summary. Another is to share the actual transcript. But often, the most impactful approach is to give them access to the video's key moment. A short clip brings the customer and what they are asking for to life.
In Aha! Discovery, you can now share audio or video clips from customer interviews as secure webpages that any colleague can access.
Let teammates hear what customers actually said
In Aha! Discovery, you already use Elle (our AI assistant) to summarize conversations and surface key insights. You can also turn any transcript snippet into an audio or video clip and link it to a record in Aha! Roadmaps.
What you could not do until now was share those clips directly with colleagues outside of your Aha! account — a secure webpage changes that. Anyone with the link can watch or listen in seconds. And if they use Aha! Discovery, they can sign in and jump straight to that moment in the full interview.
To get started, highlight a key moment in an interview transcript and create the clip from there. Then, choose the new option on the clip highlight card to share it as a webpage. This generates a link you can send to anyone.
Here is how short clips help different teams:
Development: Engineers hear how a customer describes a problem in their own words, which often changes how they think about building the solution.
Marketing: Marketers access actual customer language rather than a paraphrased version of it.
Leadership: Executives see customers explain what they need, which tends to carry more weight in a prioritization conversation than a slide summarizing the same point.
Here is what a shared clip looks like from your colleague's perspective:
The ability to share clips is now available for all Aha! Discovery customers — whether you use it as part of Aha! Roadmaps, Aha! Ideas, or as a standalone product. Start a free trial or join a live demo to explore how it can strengthen your team's discovery practice.
Let us show you how it works:
How to get started
Highlight a key moment in the transcript and click Create clip.
Preview the clip, adjust the AI-generated title, and add a clear description.
Click Create to save the clip.
Open the Share menu and select Share as webpage.
Copy the link and share it with your teammates.
Pro tip: You can regenerate a shared link at any time. This disables the previous link and gives you full control over access.
📚 For more details, read the full support article.
Sharing clips from customer interviews is a simple way to democratize customer understanding across your organization. Try using clips in insights reports, connect them directly to your roadmap, and reference them in planning meetings to build conviction around what to prioritize next.
Start a free trial of Aha! Discovery
Aha! Discovery is the new way to manage customer interviews, uncover key product insights, and link them to your roadmap. Sign up for a free 30-day trial or join a live demo to see why more than 1 million product builders trust our software to build lovable products and be happy doing it. Contact us if you are interested in trying Aha! Discovery in your Aha! Roadmaps or Aha! Ideas account to validate your plans with customer sentiment.
