Customer success product help - agents and tools

Customer Success

Exceptional product support

Get expert guidance at every stage of your Aha! journey

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Deep product knowledge
Every team member is a product development expert
Real-world perspective
Work with former product managers who have built lovable software
Rapid response
Get help in <2 hours — even on evenings and weekends
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Evaluate with confidence

Discover how Aha! software can help you achieve your goals. Schedule a personalized demo with our product experts (no sales team here) and get your questions answered. From offering advice on how to run a successful evaluation to sharing how other customers use our products, we are here to help you see what is possible.

Get the most out of your trial —>

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Onboard successfully

Realize the full value of your investment. Work with our Product Success group to get up and running with Aha! software quickly. We love sharing our expertise and best practices — so do not hesitate to ask. This is not your typical product support. No automated responses. No long wait times. No tiers.

Receive standout product support —>

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Receive concierge service

Access personalized account services — including tailored onboarding and ongoing check-ins. Available for our largest customers as part of the Aha! Roadmaps Enterprise+ plan.

Learn about our concierge service —>

Harris School Solutions

Aha! exemplifies what it means to have exceptional customer service — providing super fast and thoughtful responses to our questions. Since everyone is a former product manager, it feels like we are working with an extension of our own team.

Harris School Solutions

Meet the Aha! Customer Success team

We are dedicated to providing an outstanding customer experience so you can deliver even greater value to your customers.


We are here for you

Count on us for ongoing support — whenever you need it

Contact us Join a demo