Get the most out of Aha! software

Unlike any other support

We understand that every team works differently. And that the tools you use need to fit seamlessly into your overall product development environment. That is why our product suite is so flexible. It is also why we have a dedicated team of product experts to support you every step of the way.

Get set up for success

Put the right foundation in place from the start. We serve thousands of customers of all sizes, industries, and methodologies. And we do everything we can to ensure you gain the most value from using our software. Here are some ways we guide product development teams to success:

• Guide how you organize your work to match your organizational structure

• Define custom workflows to standardize how the team gets work done

• Integrate with the tools your product team already depends on

• Establish an ideas portal to centralize product feedback

• Build the right roadmaps and reports to showcase your plans

We are also happy to help with everyday questions too, like where to go to find a specific setting or how to manage users in your account. So if you need assistance, just ask.

What we do

Our goal is to better the lives of product development teams everywhere and contribute to your long-term success. When you contact our Product Success team, a real human who knows the software responds to every request. There are no tiers or transfers, so you get what you need without delay. Here is how we provide an inspiring customer experience:

Put you first

When you ask for help, we know that you need us. And we want to be useful to you immediately. That is why we pioneered The Responsive Method. These principles make up the engine that drives our sense of urgency and growth. Our fully remote, global team responds super fast.

Transfer knowledge

Every member of our team is a product development expert. We know our software incredibly well. And we have real-world experience building great products. This means we are like you and have the expertise to help you move forward with confidence.

Engage enthusiastically

We love helping people. That is why we work in Customer Success. From answering quick questions to applying product management best practices, we want to hear from you. Our motivation is simple: We thrive on sharing our knowledge and guiding our customers to achieve their best.

Find the right answer

We love sharing our product expertise with you. In addition to our incredibly responsive customer support, we provide several other useful resources that are crafted by dedicated teams:

• Explore our comprehensive knowledge base for help articles, how-to videos, best practices, and more

• Read our weekly release notes to stay up to date with the software enhancements we ship every week

• Join live tutorials and topical discussions with our product experts to learn how to build better products

• Attend training classes and get certified in Aha! software through Aha! Academy to grow your skills

• Subscribe to our newsletter to read advice, product updates, and best practices to inspire your work