Product concierge
Receive concierge support
Work with a dedicated team of product experts to access personalized account services
Highly personalized account services
Enterprise companies work differently. You have large teams, intricate product and project portfolios, and dynamic environments. You also have complex cross-team relationships and dependencies. We know because we serve many of the world’s most innovative and best-known companies. And many of them have thousands of users who depend on Aha! software every day.
You are different. You need an exceptional level of account management and service, and you are willing to pay for it. This is why we created concierge-level support for Aha! Roadmaps — so customers on the Enterprise+ plan can receive a highly personalized service.
When you choose the Enterprise+ plan with a meaningful number of paid users, you are assigned a lead from the Product Concierge team. These folks are our most experienced product experts and have supported hundreds of large enterprises over the years.
Custom onboarding programs
We believe your team is full of superheroes — but you do not need superpowers for a successful onboarding. We can help coach your team and get everyone up to speed fast with comprehensive hands-on training led by our team of product experts. This includes guidance surrounding account setup and establishing your goals. And we never charge for added professional services or consulting fees. Here is an overview of our proven framework for getting started, informed by thousands of successful rollouts:
Ongoing check-ins
Count on us to grow with you. We are happy to meet with you as needed to discuss your progress toward your goals, showcase new functionality, and answer any questions that you may have. And as your team’s use of Aha! Roadmaps expands, we are available to help onboard new groups as well.
Work better together
We offer robust integrations with 65+ popular tools, including Jira, Azure DevOps, Rally, GitHub, Slack, and more. We can help you decide how you want to integrate Aha! Roadmaps into your existing product development workflow. We can also provide best practices for using our suite of product development tools together. Our goal is to help your entire product team work together seamlessly — so you can deliver the most value for your customers and the business.
World-class protection
We know your strategy and plans are extremely important, and we take protecting that data seriously. Aha! Roadmaps was designed with security in mind by an experienced team of software builders and is ISO 27001 certified. For large teams that select the Enterprise+ plan, we might coordinate a security and operational review with your IT team.
