Allow readers to subscribe to updates on any knowledge base document.
Automatically notify customers about product updates
You put a lot of care into updating your documentation every time you ship something new. But customers can easily miss those updates unless they keep checking your knowledge base. They can now subscribe to relevant documentation and receive automatic notifications when the content changes.
Enable knowledge base subscriptions in Aha! Knowledge to help your customers stay informed about new product capabilities.
Subscribe to knowledge base updates
Your product knowledge base provides a central place to share documentation with customers. AI-powered search helps them quickly find answers, and scheduled publishing lets you time the updates just right. Now, you can also give customers the option to follow documentation they are interested in — such as release notes or best practices guides.
Here is what you can do:
Enable subscriptions in the settings for your public or private knowledge base.
Click the Subscribe button at the top-right corner of any folder or individual document to get notified of changes.
Automatically send an email to subscribers with a summary of relevant updates to the documents they follow.
Allow customers to view subscriptions on a dedicated page and adjust which content they follow.
Make it easier for your customers to see the value every time you ship updates to your product — from new features to enhancements and bug fixes.
Want to see more of this feature in action? Head over to our knowledge base and sign up for updates on our release notes or key capabilities of Elle, our AI assistant. The ability to subscribe to knowledge base updates is available to Aha! Knowledge Advanced customers.
Upgrade to the Aha! Knowledge Advanced plan
Aha! Knowledge is the product information hub. Choose the Aha! Knowledge Advanced plan if you need to share product documentation with customers and colleagues via public or private knowledge bases. Start a free trial of Aha! Knowledge now to explore all the advanced features. Or contact us if you would like to add it to your existing Aha! Roadmaps plan.
