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Define what you want to learn. Then, choose the right type of poll: multiple choice, number scale, customer satisfaction (CSAT), or star rating. Add a follow-up question so people can share additional context. You can also add images — a perfect way to get input on early designs.
Launch polls in your application so people can easily respond while they use your product. You can also run polls in your ideas portal and email a link to anyone who voted on related ideas. Making polls available in multiple locations is a speedy way to reach as many users as possible so you can gather the learnings you need.
Use CSAT polls to understand how happy your customers are with your product. Ask people to rate their satisfaction on a scale from 0-10 and explain the reason. Track your average score over time and see which customers gave the highest and lowest responses. Use these insights to prioritize opportunities for improvement.
Review the results of your polls as they flow in. Star insightful responses for future reference or link them to new ideas. Include your results on a dashboard and segment the data by company to determine the best way to delight customers. Share your findings with the team so everyone can benefit from what you learn.
Turn insights into innovative solutions. Organize all research related to a specific idea — including whiteboards, notes, similar ideas, themes, and polls — in one place. Use Aha! Ideas with Aha! Roadmaps to keep customers' needs at the forefront as you bring exciting new features to life.