Capture

Manage internal service requests

Streamline how you handle requests from colleagues

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Centralize intake

Make it easy for internal teams to submit feedback, suggestions, and requests

Drive efficiency

Evaluate requests and assign them to the right team for rapid resolution

Build internal goodwill

Keep colleagues informed about status to boost transparency and responsiveness

Collect internal requirements

Manage service requests — like technical issues, user permissions, and minor fixes — in the same system you gather colleagues' feedback. Set up a private ideas portal and use dynamic submission forms to capture relevant details. Connect with ServiceNow to keep everything consolidated in one place.

Review requests promptly

Create an efficient review process. Automatically route requests to the correct IT or engineering team and set time limits to meet internal service-level agreements. Use integrations with Aha! Develop and Jira to get straight to work. Or promote ideas for product enhancements (including internal tools) to your roadmap for further prioritization.

Resolve issues fast

Track the status of service requests in real time. Comment on requests to gain additional clarity and quickly resolve issues. Automatic notifications keep your colleagues informed about progress. They can also visit the portal at any time to check on the status of requests — bringing a greater level of transparency to the process.

Optimize service delivery

Analyze KPIs. Report on the volume of requests by type and monitor time to resolution. Look for trends to help you allocate resources more effectively and improve internal processes. Showcase the team's contributions, highlighting the top-notch support you provide to the rest of the organization.

Top capabilities for managing internal service requests

Collect internal requests	Set up a private ideas portal where colleagues can submit service requests
Streamline submission	Use dynamic ideas forms with conditional rules to capture details more effectively
Set automation rules	Automatically route requests to the appropriate team based on the type of service
Report on data	Use built-in reports to analyze the popularity of requests over time by category
Resolve issues fast	Send technical requests to development via integrations with Aha! Develop and Jira

Ready to get started?

Try Aha! Ideas now as a standalone tool or as a seamlessly integrated part of Aha! Roadmaps. Our product experts — who are all former product managers — would love to show you the possibilities.