Integrate with ServiceNow

Centralize requests from ServiceNow alongside other product feedback in Aha! software

Centralize all product feedback

Consolidate input from internal teams and customers into one place — so you can identify valuable ideas and bring them into your planning process. With this two-way integration, you can route requests captured in ServiceNow directly to your Aha! Roadmaps or Aha! Ideas account. As implementation gets underway, status updates reflect back in ServiceNow.

Description

How to integrate

About ServiceNow

Capture internal requests

Simplify how teammates submit requests and ideas. Create a form in ServiceNow and map key fields — such as the title, description, and requester — directly to corresponding idea record fields in Aha! software. Add the link to the original ServiceNow request in a custom field so everyone has access to all the details.

Manage incoming feedback

Better understand your internal teams' wants and needs. Review ideas submitted via ServiceNow without leaving your Aha! account. Then, prioritize the most impactful requests and start work on the features and enhancements that will deliver the most value for your teammates.

Provide status updates

Keep teammates informed of progress by setting up webhooks to make the ServiceNow integration bi-directional. Now, when a status changes on work in Aha! software, the requester can see the update in ServiceNow.

Follow these steps to configure the ServiceNow integration in Aha! Roadmaps or Aha! Ideas. Make sure that you have Aha! administrator user permissions and owner access to the workspace(s) and records that you want to use for the integration.

Register ServiceNow as an OAuth application in your Aha! account
Install the Aha! spoke app in ServiceNow
Get started with the example flow

ServiceNow built this fully customizable integration. Read ServiceNow's documentation for detailed instructions and a full list of available actions. You can also see more details on how to set up this integration in our support documentation. Or contact our Customer Success team at support@aha.io.

ServiceNow is a cloud-based platform that automates enterprise workflows and IT service management. Founded in 2004, the company offers solutions that help organizations improve operational efficiencies with task automation, IT infrastructure management, support services, and more. ServiceNow offers its users customization options to meet specific industry and department needs. It easily integrates with other applications to support productivity across business systems.

If you need help with your ServiceNow account, visit the support page.