Hey Customer: Stop Treating Me Like a Jerk
Angry customers. I have encountered a few. And I bet you have too — even if it was just in passing. Have you ever walked into a store and a rage-filled return in…
From Brian
Uncensored advice about product development and building a high-growth software company from Brian de Haaff, co-founder and CEO at Aha!
Collection893 articles
Use These 4 Words to Be More Productive in 2018
One day. Then two more. Still silence. This was several years ago when I was working at a large software company. I had sent an email to a colleague, hoping to address an…
6 Signs You Love Your Job
“You cannot improve what you do not measure.” This is what I wrote the first time I asked our team at Aha! to evaluate our own company. I wanted to know how people really…
Hey Boss: You Are Setting Me Up for Failure
A terrible first day at a new job. You show up only to find your wonderful new boss is not ready for you. Nobody greets you. I would like to say I am making this up — but…
Product Manager vs. Business Analyst
Product managers focus on the market and customers to guide product success. Business analysts gather technical requirements for development.
Remote Work Is Not Your Scapegoat
This is a tale of a company at a crossroads. Innovation had stalled. Teamwork was anemic. It was a time of stagnation. Leaders wrung their hands over the ailing…
How to Be Transparent at Work (Without Making People Cry)
Extreme openness. This was the original intention of the open-office design. Breaking down walls would also break down barriers — everyone could exchange ideas throughout…
Your Company Is Not a Democracy
Company leaders need to make decisions for the entire team. Learn how to make everyone feel equally invested even if they did not get to vote.
How to Silence the Office Donkey
My friend Mary recently shared a recurring nightmare. It involved a twisted metamorphosis into a donkey. It was Disney’s fault — specifically, the film Pinocchio. You…
Hey Product Manager: Your Sales Team Is Not Excited
Imagine that your job is to sell pencils. Number 2 pencils, to be specific. Your sales pitch is basic. “Classic wooden pencils! You can sharpen, write, and erase!” There…
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