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Knowledge base settings article template

Centralize product configuration options

About the knowledge base settings article template

A knowledge base centralizes the essential information customers or colleagues need to confidently use your product. It is super common to find a product settings page within a knowledge base. This page helps users understand how they can configure various product options to suit their needs.

Use this template to create a simple settings page. It provides a clean format for listing each setting and its function. Depending on your product or portfolio, you might decide to create separate settings pages by product, account, user type, or area in the application. For example, our own knowledge base includes this account settings article for Aha! Knowledge.

Streamlining settings and configuration options gives folks what they need to customize their product experience just how they like it. This promotes self-service and helps reduce confusion when adjusting key product features.

How to use the knowledge base settings article template

List product settings and clearly explain how to configure them.

Organize logically: Group settings in a way that is easy for customers to follow and helps them understand the various options available, including a table of contents for quick navigation.
Be precise: List each setting with the exact terminology users will find in your product. Briefly describe what each setting controls — avoiding acronyms, technical terms, and confusing jargon — and add screenshots for extra clarity.
Focus on impact: Explain how changing each setting will affect the user experience. For complex configurations, provide links to additional knowledge base resources (like video tutorials, support guides, or how-to articles).
Revisit and revise: Regularly review the page to ensure settings and descriptions are accurate and up to date. This avoids user error due to old terms or instructions.

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