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Guide for product managers

Expert advice for building lovable products

Research

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Customer interview
Customer interview

Record insights and identify common themes in customer interviews

Customer journey map
Customer journey map

Sketch the entire customer journey and build more lovable experiences

Customer research plan
Customer research plan

Clarify research goals, identify customer segments, and choose your methods

Pros and cons
Pros and cons

Evaluate the advantages and disadvantages of any approach — for improved clarity and decision-making

Personas
Personas

Distill the most important attributes of the people who buy and use your product

product experts

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