Use a snippet library to scale your knowledge base management.
Ease product knowledge base management with reusable snippets
Managing a product knowledge base means updating documents every time you release a new feature or make an improvement. Even minor changes — like adjusting how a setting works or changing subnavigation somewhere — can quickly add up. Without regular maintenance, outdated information can create confusion for your customers. Now, there is a better way to keep your documentation current.
Create reusable content snippets in Aha! Knowledge for fast, accurate updates across your documentation.
Aha! Knowledge Advanced gives you everything you need to maintain a well-structured knowledge base. Features such as AI-powered search, auto-translation, and flexible authentication options ensure you can create a great experience for customers who visit your site. Now, reusable content snippets help you keep documentation up to date with far less manual work. (Contact us if you would like to upgrade or see a demo.)
To add a new snippet, go to the Knowledge area in your Workspace settings and find the Snippets section. Click Add snippet. Then, format your snippet with rich text, tables, images, and embedded files, and hit Save. Insert the snippet into a document or record description using the + menu in the text editor toolbar. This is an efficient way to manage repeated content (such as company boilerplates or contact instructions). When you update the original snippet, changes apply everywhere it is used.
Let's look at an example. Imagine we need to include premium pricing plan details in articles about Fredwin Cycling, our fictitious fitness app. We can create a snippet with the relevant information and add it to each article. When the plan's details change, a single edit updates every article that contains the snippet.
You can see where a snippet is in use by checking the Related tab for that snippet. This makes it easy to track and manage content that appears in multiple places.
Every snippet saves in a shared library so other knowledge base contributors can access and reuse them. This helps you scale content creation while keeping key information up to date. It also reduces the risk of errors from inconsistent manual edits.
Updating shared content is simple, and everyone benefits from one source of truth.
Go ahead and start creating snippets today. You will see how much easier it is to keep your documents accurate. Our own knowledge base teammates — Erik and Jessica — have built more than 300 snippets in the Aha! product knowledge base, saving hundreds of hours on manual updates over the past six months. How much time will you save?
Upgrade to the Aha! Knowledge Advanced plan
Aha! Knowledge is the AI-powered product information hub. Choose the Aha! Knowledge Advanced plan if you need to share product documentation with customers and colleagues via public or private knowledge bases. Start a free trial of Aha! Knowledge now to explore all the advanced features. Or contact us if you would like to add it to your existing Aha! Roadmaps plan.
