Publish a customer knowledge base
Increase the happy use of your software by centralizing key product information
Drive customer success
Craft high-quality documentation that explains how to get the most value from your product. Include videos, diagrams, and screenshots to enhance the learning experience. Share these valuable resources directly with customers via public or private knowledge bases that the product team owns and manages.
Accelerate onboarding
Help new customers get started fast. Document exactly how to set up your product — including configuration instructions, integration guides, and product settings. Create tailored onboarding resources for specific customers (such as rollout and training plans) to streamline adoption.
Provide user guides
Empower your customers to help themselves. Create a customer support site full of how-to articles, best practices, quick tips videos, and FAQs. Provide immediate answers to questions with AI-powered search. Embed your knowledge base right into your application for convenient access.
Share product news
Make your knowledge base the go-to place for folks who want to stay informed about updates. Publish product announcements to showcase exciting new features. Share release notes with details on recently shipped enhancements and bug fixes. Include your product roadmap to let customers know what is coming and when.
Streamline knowledge management
Move quickly from planning and building new functionality to documenting how it works. Define clear workflows and collaborate closely with technical writers to keep your knowledge base content accurate. Custom-brand your site, establish a logical structure, and follow a style guide to provide an excellent customer experience.
Top capabilities for publishing a customer knowledge base
Create unlimited sites | Share information directly with customers via public or private knowledge bases | |
Apply custom branding | Add a logo and tailor the look of your knowledge base to match your company's brand | |
Craft user guides | Create notes and include visual diagrams using powerful whiteboarding capabilities | |
Enable AI search | Use the AI search assistant to ask questions and quickly find relevant articles | |
Manage access | Make your knowledge base available via a direct link or embed it in your application | |
Ready to get started?
Try Aha! Knowledge now as a standalone tool or as a seamlessly integrated part of Aha! Roadmaps. Our product experts — who are all former product managers — would love to show you the possibilities.
