Use the right tools
Translate customer needs into valuable solutions. Choose from a comprehensive set of whiteboard tools to spark inspiration — from capturing observations about what users are doing and thinking with sticky notes to modeling new experiences with shapes, icons, and images. Collaborate freely with the broader team to gather input and uncover opportunities to improve.
Start with a template
Think holistically about the customer experience. Sketch out the high-level customer journey, capturing every touchpoint from marketing to support. Or create an empathy map to consider customers' needs and feelings. You will have a huge library of templates covering all aspects of product development to help you get going fast.
Detail user flows
Streamline every user interaction. Create process flow diagrams to outline the steps needed to accomplish a specific task or achieve a goal within your product. Use shapes and connectors to diagram actions, decisions, and pathways. Or build a wireframe to communicate how users navigate between screens.
Modify existing designs
Quickly illustrate a UI update or experiment with a new layout. Use the clip tool to cut out or repurpose any section of an image. The background automatically "self-heals" to match the surrounding area — making it easy to adjust designs, screenshots, and mockups to show the desired user experience.
Embed rich media
Add videos and GIFs to tell a richer story. Include a screen capture to model a new user flow or provide video instructions to help sales and support grasp how new functionality works. Including different media types in your whiteboard helps others fully understand your thinking.
