Consolidate feedback
Organize ideas around common customer challenges, needs, or topics
Assess potential value
Identify high-impact opportunities to enhance your product or service
Increase customer focus
Make strategic roadmap decisions based on what customers truly want
Understand feedback trends
Make sense of the feedback in your ideas portal. Create themes when you notice patterns based on known customer problems you want to track or spot emerging trends. (Use AI to uncover potential themes and suggest related ideas.) This makes it easy to see how individual requests fit into the broader picture of user pain points and preferences.
