Integrate with Zendesk

Capture customer requests

Support teams can search through your ideas portal directly from Zendesk to see whether an idea already exists or create a new one. Information about the customer who requested it is summarized on the idea record in Aha! along with a link to the ticket.

Make informed prioritization decisions

Identify support trends. Analyzing ideas submitted via Zendesk helps you better understand the problems your customers need to solve and what they wish your product could do. Promote the most impactful ideas to your roadmap so you can increase customer loyalty and drive product growth.

Provide status updates

As an idea progresses through development, this integration highlights status changes in Zendesk. Now, you can keep support teams informed so they can provide an outstanding customer experience. You can also automatically notify an idea's submitter of any updates by subscribing them directly to the corresponding record in Aha! Roadmaps or Aha! Ideas.

The Zendesk integration is included in the Aha! Ideas Advanced plan — available as a standalone solution or as an upgrade to any Aha! Roadmaps plan. If you are not already an Aha! customer, sign up for a 30-day trial to try the integration for free. You can also enable a trial of Aha! Ideas Advanced in your existing Aha! Roadmaps account.

Install the Aha! app directly into your Zendesk service account. Once authorized, all Zendesk agents will have access to the integration.

1. Configure the app by entering the subdomain for your Aha! account

2. Go to a ticket in Zendesk. Open the applications sidebar by clicking the Apps button in the top-right corner of the user interface.

3. In the Aha! app, click on the link that says Authorize this app

4. You will be prompted to log in to your Aha! account and authorize Zendesk to access your account

Read our support documentation for more details. Or contact our Customer Success team at support@aha.io for help setting up your integration.

Zendesk is a customer experience software company that makes it easy for companies and customers to create connections. Its products power billions of conversations by simplifying the complexity of doing business and helping companies move fast and adapt to changing customer needs and expectations. The company was founded in Copenhagen, Denmark, in 2007, but was built and grown in San Francisco, California. If you need help with your Zendesk account, contact support@zendesk.com.