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Author how-to guides

Give customers step-by-step guidance to get the most out of your product

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Share powerful knowledge
Equip customers with self-serve answers to product questions
Improve daily use
Guide users through key features and workflows to see value faster
Reduce support tickets
Resolve routine questions with clear, accessible support content
Set users up for success

Set users up for success

Empower your customers with the documentation they need to set up and use your product. From guides on getting started to configuration pointers and FAQs, build a knowledge base to help people quickly get the answers they need. And embed videos and diagrams in your content to make complex concepts easier to understand.


Fast-track content creation

Fast-track content creation

Craft compelling how-to guides in record time. Use the AI assistant to jump-start writing new articles and refine existing ones. Apply reusable templates to structure articles consistently so they are easy to follow. Accelerate review cycles, bringing in subject matter experts on your team to collaborate on the details and ensure you provide the best advice possible.


Make answers accessible

Make answers accessible

Publish your how-to guides in a public or private support hub. Organize articles in folders and add tags for easy navigation as your knowledge base grows. Automatically translate your knowledge base to deliver the same helpful content in 70+ languages. Customers can use AI-powered search to surface the answers they need without waiting on support — saving everyone time.


Keep information up to date

Keep information up to date

Manage how-to documentation in the same place you plan and build new functionality. This makes it easy to identify articles that need updating and publish them as soon as engineering confirms that product enhancements are live. Regularly review support tickets and ideas to understand common questions and friction points — so you can keep improving your documentation (and your product) to increase customer satisfaction.



Top capabilities for authoring product guides

Create guided articles

Use notes and visual diagrams to document helpful product information

Draft content, fast

Generate content efficiently with standardized templates and an AI assistant for writing

Streamline collaboration

Co-author documents in real time or asynchronously and invite guests to contribute for free

Enable AI-powered search

Use the AI assistant to ask questions and quickly find relevant articles

Publish information

Share content via public or private knowledge bases or provide single docs on a webpage


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Try Aha! Knowledge now as a standalone tool or as a seamlessly integrated part of Aha! Roadmaps. Our product experts — who are all former product managers — would love to show you the possibilities.

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