Bitium is a single sign-on identity provider that your Aha! account connects with through our support. The configuration of single sign-on will require access in your Aha! account and administrator permissions in Bitium.
Click any of the following links to skip ahead:
Go to Manage Apps.
Select Aha! from the list of installed apps.
Click the Single sign-on tab.
Click the dropdown menu and select SAML authentication.
Go to Settings ⚙️ Account Security and single sign-on.
Under the single sign-on section, select SAML 2.0 as the identity provider.
Enter a single sign-on provider name and select the radio button to configure with Manual Settings.
Copy the Login URL from Bitium and paste the URL into the Single sign-on endpoint field in your Aha! account.
Copy the X.509 Certificate Fingerprint from Bitium and paste the value into the Certificate fingerprint field in your Aha! account.
Click Enable in your Aha! account.
Copy the SAML entity ID from your Aha! account and paste the URL into the Entity ID field in Bitium.
Copy the SAML consumer URL from your Aha! account and paste the URL into the ACS URL field in Bitium.
Click Save Changes in Bitium.
We have created an article to help you , complete with explanations and resolutions.
The best place to start in most of these situations is the Recent SSO events for your SSO configuration, at the bottom of the configuration page. Those messages will help diagnose and solve the problem.
If you get stuck, please reach out to our Customer Success team. Our team is made up entirely of product experts and responds fast.